“I should first begin by sharing we are not new to moving. In my 23 years with RBC we moved many times in fact this recent purchase makes it our 9th home we’ve purchased over the last 23 years. 2 of them we built via a contractor. During this time we’ve dealt with many realtors in 3 different provinces. Most of the experiences were good some even great. But sometimes because I work with RBC I could feel there was a bigger agenda. The better realtors have always made me feel they had my best interest in mind and it didn’t matter who I worked for.
When I first met the Pilon group I felt I was working with a team not just one individual, our first meeting was to make sure I understood the landscape, Jason with the help of a detailed map showed us the pros and con of areas and the flow of the city. Quickly we were introduced to Carolyn Wagar who made us feel we were a priority. The very next day we were out to see a few homes we saw on the internet. Every time we saw a house you could tell Carolyn was quickly understanding our needs. I also appreciated she focused on both my wife and I equally. I would describe Carolyn as someone who is professional, patient, knowledgeable, genuine, timely in her response and someone who gave an opinion, wasn’t just a yes person. We debated a few times on changes to a living room and a kitchen, she had an opinion, I like that.
Once we narrowed our search to 2 homes Carolyn helped us arrive at our final decision and I was impressed on her negotiation skills with the other realtor. I think we arrived a price fair for all parties but I always felt she was looking out after us not just getting the deal done. I’ve also been impressed by what’s happened after the sale. We had a few needs and ask and once again Carolyn was always very timely and exceed our expectation with some of the things she did for us. More than what a realtor is expected to do. We felt as important after the sale as we did before.
The Pilon group has a nice habit of sending e-mail with tips, heads up and shopping opportunities. I can honestly say we save money because of these e-mails. It made us look a little harder and we saved money.
Overall my wife and I would rate our experience dealing with the Pilon group a 10 out of 10. We would recommend them to our family and friends. We felt supported, appreciated and we felt we were working with friends.”
Regional Vice President, Eastern Ontario Region
Royal Bank of Canada
“Carolyn and the Pilon Real Estate Group helped us get our first home, and they made the process as easy as I could have imagined. From the start, using the search tools to refine our search, to viewing so many homes, to closing day, they were always available to help. They really took the time to hear our concerns and tailor the search just for us. We couldn't be happier. Thank you!”
Lyle and Goldie
"After 30 years of living at the same address we had decided this summer that it was time to downsize and make a move. Our neighbors had just recently sold their house and they recommended we contact Jason Pilon as we really had no idea how to start the process.
We had already identified a condominium that interested us so we tasked Jason's organization with two objectives: a)selling our house within a reasonable time and for an acceptable price, b helping facilitate the purchase of the condo.
From our first interview with Jason it was evident that he and his team were excited about and committed to the goals we had established. Within a matter of days we had met with agent assigned to our sale and the other agent assigned to help with our purchase. A company was tasked with helping us stage our property, photos/video's were shot and a full scale marketing campaign was initiated. Throughout the process the agents were very helpful,supportive and understanding of our sense of being in "uncharted territory" for having been out of the real estate market for over thirty years.
Our first "Open House" was scheduled for Labor Day weekend, not traditionally a time that is most opportune for attracting a large number of interested buyers given it is the end of summer and people are preoccupied with other interests like school starting etc. However, again given the effectiveness of the marketing campaign, a significant number of interested parties did show up. Over the next week or so a number of private showings were also scheduled and from those a buyer surfaced and the house was sold in just under 12 days. Throughout the process our agent maintained almost daily contact, advised us on pricing and was actively involved in the final negotiations with the prospective buyer resulting in a realistic sale price which was amenable to both ourselves and the buyer.
Meanwhile, the agent who was tasked with handling our purchase of the condo arranged a number of viewings and once we made our final decision worked closely with us in constructing our offers and counter-offers until, again, a price acceptable to both parties was determined.
Once the purchase/sale were finalized the agency continued to make regular contact to ensure that we were comfortable and confident moving forward. They provided referrals for a number of the services we would be needing (e.g. installing new flooring in the condo prior to the move, arranging the home inspection of the condo, identifying prospective moving companies, lawyers etc.) We are now just a few days away from moving into our new condo and the agency is still touching base with us to see if we have any further questions and to ensure that things are rolling out as planned.
In summary, moving after 30 years in the same house is by definition a stressful experience. However there is no question that Jason Pilon and the team of agents that were assigned to our project went the extra mile to not only bring about a successful sale and subsequent purchase but yes, to "hold our hand" through the whole process. We were very impressed and reassured by the fact that Jason's staff took their role as "advocates for the client" very seriously. I have already had conversations with a number of my neighbors who are also considering downsizing in the future and I have had no hesitation in recommending, with complete confidence, that, when ready, they start the process by talking to Jason Pilon.”
Jason, Steve, Lauren, Carolyn & Tara, our thanks to all of you.
Al & Madeleine Warden
“We really cannot say enough about the Pilon Group and most of all Carolyn. Her invaluable assistance and patience enabled us to find the home that fit our needs. Her integrity, professionalism and true caring nature, made it a pleasure to work with her. She responds quickly, really understands her clients needs and works very hard to find them the home that will be a perfect fit. You will not find a more devoted, caring realtor to assist you and when the time comes for us to move again, she is without a doubt the person we will be contacting.”
Anik and Martin
“I just want to send a quick note to recognize Carolyn's fantastic work. We recently bought our first home and we honestly couldn't have asked for a better agent. She never pressured us, ensured we were both happy and walked us through the entire experience. She honestly made the buying of our house such a wonderful experience and we will be forever grateful for her hard work.
I wanted to ensure she's recognized for her tremendous work and I will definitely be referring her to everyone I know.”
I wish you all the very best,
Leah and Mario
“Our growing family could not be happier with the service we received from the Pilon Group! Carolyn Wagar was an incredible buyer agent, we could not imagine doing this without your help. Thank you so much for making our first home so easy and memorable.”
Amy & Dan
"I wanted to take a few minutes to let you know how pleased we were with Carolyn Wagar's services during our recent home search and purchase.
My fiancée Chris and I decided a few months ago that we were ready to buy our first home. As first time home buyers, we weren't really sure where to start the process. Carolyn actually reached out to us via telephone, offering your group's services and let us know we could contact her with any questions we had.
During our first meeting and house showings, Carolyn quickly helped us narrow down what we were looking for (didn't quite know at the time!) and what our budget would get us in neighbourhoods we were interested in.
Carolyn always worked around our busy schedules and was able to meet with us and show us houses later in the evening and on weekends without issue. She has ensured that we knew our 'next steps' ahead of time (e.g. Mortgage pre-approval, obtaining a lawyer) which helped us be well prepared.
When we found our perfect home, Carolyn led us through the purchasing process and it was a much easier and smoother process than stories we've heard thanks to her guidance. She negotiated extremely well and we were very pleased with our final price and closing date.
All this to say, we loved working with her and will most definitely be seeking her again when the time comes to move."
Hope you have a great day,
Hayley Proudfoot and Chris Buchanan
“We would like to take this time to thank you and your team for helping us find the perfect home for us! We would personally like to say that Carolyn was extremely helpful and knowledgeable. She wasn't afraid of walking in the rain, snow and wind to help us find the perfect house that fit our needs and wants.
We would definitely recommend your team to our friends and family.”
Thank you for everything! :)
Geneviève Daigneault & Morgan Jones
"I am so thankful that a good friend referred me to the Jason Pilon Group. I am a first time homebuyer so needless to say, I needed a lot of guidance and had A LOT of questions. Carolyn Wagar helped me every step of the way. I instantly felt at ease with her. She answered all of my questions within seconds and never made me feel stupid for the kinds of questions I was asking her! She also referred me to my mortgage specialist, home inspector and lawyer – and they are all amazing people, too! I also appreciated the informative emails, such as the moving checklist. SO helpful! I am in my new home now and loving it. I will definitely be going back to the Jason Pilon Group when I decide to move on to my next home and have already begun referring them to my friends and family!"
“We would like to thank all the members of the Pilon Group involved in the sale of our home and the purchase of our new home. Our experience with The Pilon Group was very positive. Both agents - Carolyn and Jennifer were amazing.”
Diane and John
“Selling and moving are never easy but the Pilon Group made it easy and effortless!
Jason and his team were able to sell out house in a WEEK! It was such a relief for them to have found a buyer who was looking for what we were selling. Carolyn Wagar on the team answered countless questions on the buying of my new house, and walked me through each step. Her patience and helpfulness was much appreciated. Sab and Lori in the office were great, always keeping me up to date and checking in to see if I needed anything to ease the transition! I am already in the new house and loving it. Thanks to all!”
“Carolyn did an excellent job organizing our visits in one day (15 places in one day). She was also very accomodating of our busy schedule for all appointments. During the house visits, she was very straight forward and efficient. Carolyn advised us well on what we could afford in particular neighbourhoods. We also lowered our purchase offer based on her advice. We will definitely recommend Carolyn to anyone looking to buy/sell a house. We really enjoy our new home, thanks for your great service!”
Jacques and Carolyne
“Our home buying experience, from start to finish with Carolyn Wagar was a pleasure.
Carolyn was great to work with, and was committed to helping us find our perfect home in Ottawa. Carolyn went above and beyond our expectations and made us feel like we were her top priority at all times. She was quick to respond to emails, patient, and brought a wealth of knowledge to the home buying process, as well as providing valuable information on the different communities in the city of Ottawa. We are thrilled with our new home.
So if you are looking for an agent - We would highly recommend Carolyn Wagar and the Jason Pilon Team!”
Krista and Joel
“Carolyn helped us find the house of our dreams. She helped us through every step of the process with great counselling and sound advice. She made a potentially stressful process quick, easy and painless. I will recommend Carolyn to all of my friends if they are considering buying a new house.
Thanks Carolyn, you rock!”
Shane & Dawn
“Thank you and your entire team at Jason Pilon Real Estate Group for all your time, commitment and hard work. You and your team have impressed me since we first met. As a first-time home buyer, I was extremely worried about the transaction process, but you made the whole process of buying so much easier. You turned my first-time buying experience into a pleasant and memorable experience. I truly appreciate your help. I would highly recommend Carolyn and the Jason Pilon Real Estate Group to my friends and colleagues.”
“Walked into an open house, met Carolyn, she showed us other properties and we bought! It was easy and I loved her non-aggressive approach. She got the job done for us and put us in touch with other professionals to make our lives easier. Well done!”
Marie Claude Lalonde
"We the Akorjuru family want to thank the Pilon Group especially Carolyn for helping us find our dream home. It was a remarkable experience and we appreciate everyone involved."